Return Echange Policy

A plausible return policy for paintings over $100 could include the following elements:

Return Window: Customers may have a designated period (for example, 14 days from delivery) during which they can request a return or exchange if they are not satisfied with the artwork. This period allows ample time to inspect the painting for any issues.

Condition of the Artwork: Returns or equal exchanges should be accepted only if the painting is in its original, undamaged condition. The policy should specify that any damage resulting from improper handling or installation by the customer will not be covered.

Custom Orders Exception: Since many paintings are custom or hand-painted,  commissioned works are non-returnable unless there is a proven defect or error on the part of the artist. This acknowledges that artistic expression might result in minor variations that are inherent to the creative process.

Refund and Exchange Process: Upon a valid return request, the customer may be entitled to a full refund or an exchange for another piece of artwork, less any shipping or restocking fees that might apply. The policy should outline that refunds will be processed once the returned painting has been received and inspected.

Notification of Issues: Customers are encouraged to notify customer service as soon as any issues arise with their artwork. Timely communication helps resolve problems more quickly and efficiently.

This framework provides both clarity and protection for the buyer and seller, ensuring that all parties understand their rights and obligations when the cost of artwork exceeds $100.